Terms and Conditions of Linkage Cars

All business between clients and Linkage Cars is a transaction based on the terms and conditions defined here (on this website). When any client places an order the assumption therefore is that the client agrees to all the terms and conditions defined here (on this website).
By placing an order through our Website, phone or via email, you agree that you are legally capable of entering into binding contracts and you are at least over 18 years old.

  • Linkage Cars will not take any responsibility for any of our passengers missing their Flights/Trains/Cruise Ships due to the Taxi not arriving at the pick-up address at booked time due to unforeseeable circumstances such as, traffic conditions, vehicle breakdown, adverse weather, or road traffic accidents or road closures. Such factors are totally out of our control.
  • We advise our passengers to travel with necessary travel insurance.
  • Please book your taxi transfers at least 24 hours in advance as last minute bookings are subject to fleet availability. In cases where a last minute job has been received and we cannot provide services due to non-availability of vehicles, we will cancel such bookings and refund the full amount if prepaid. If you are planning to make a booking in the next 24 Hours, Please call the office and make sure that vehicles are available for your travel requests prior to booking online.
  • Refund will not be given to passengers who do not wait for their allocated driver and use alternative transport facility.
  • Please make sure that all your pick up dates and times are in UK time zone and not of the departure airports.
  • If your flight has any serious delays please inform us or the driver as soon as possible.
  • Normal luggage assumes 1 suitcase (80 x 45 x 25cm, 15-23 kgs) and/or 1 piece of hand luggage (55 x 40 x 20 cm, 6-8 kgs), the customer must ask for the appropriate vehicle if you have large or numerous amounts of luggage.
  • The driver is within his rights to ask for advance payments for cash journeys exceeding 10 miles if he feels it necessary to do so.
  • If the information provided by the customer during online booking form is not enough then every effort will be made to contact the customer to acquire missing information. If we can’t make contact with the customer for clarification, then any such bookings will remain unconfirmed.
  • All reservations on the following dates and times are subject to extra 50% surcharge on top of the published prices. Passengers will be notified of this surcharge soon after the booking is made online.
    • 24th Dec 18:00 until 26th Dec 23:59
    • 31st Dec 18:00 until 1st Jan 23:59
    • Other days may also be affected.
Pricing Policy

Online fares are calculated based on distance, time of travel, number of passengers and the type of the vehicle chosen.

In-Cab Card Terminal Charges

There are no extra transaction charges for paying in the cab with your card As long as the card is either registered in UK or EEA European Economic Area.

All Non European Cards and Corporate Cards will incur a surcharge of 5%.

Waiting Time
First half hour after planes actual landing time is totally FREE. No surcharges at all. Waiting time after the first free half hour will be charged at 24/hr pro rata regardless of the reason. Waiting time for all other non-airport pick-ups will be charged at 24/hr pro rata after 10 minutes of the scheduled pick up time. Its very important that the Contact telephone number you have provided us is reachable. If we cannot establish contact with the passenger or they fail to contact us within the mentioned waiting time, then the bookings will be treated as no-show and no refund will be issued. If you are experiencing unusually long delays due to Immigration, Baggage reclaim or Customs or any other reasons, Its imperative that you call us to update us. Failing to do so will result in us releasing the driver after complimentary waiting times. No Refund will be issued in these situations.
In the event that the driver does not turn up at the Agreed Pick-Up Point within 20 minutes of the Agreed Time - or within 40 minutes if the Agreed Pick-up Point is an airport - and You do not use the Supplier for the Trip, You will be entitled to a full refund of the Fare, along with any Card Costs. However should You, at Your own discretion, decide to continue with the Trip where the Supplier turns up after 15 minutes from the Agreed time, then you will not be entitled to any such refund.
Toll Charges
Our fares include all Toll charges where applicable.
Amendment Policy)
We advise you to make amendments to your bookings via email or phone only. Kindly don’t make any amendments with the driver.
Re-Booking Policy
All bookings and return bookings should be made directly with our office via our website email or telephone. Private hire drivers are not allowed to book journeys directly as its against the law. Journeys booked directly with the driver are illegal and not insured at all.
Cancellation & Refund Policy

Cancellations will not be made by you using our website you must contact Linkage Cars, refunds depending on when you cancel your booking, as follows:

  • If you cancel you’re booking more than 30 days prior to the Journey date in your Booking, you will be entitled to a refund equivalent to 70% of the value of your booking.
  • If you cancel you’re booking between 7 days to 30 days prior to the Journey date in your Booking, you will be entitled to a refund equivalent to 50% of the value of your booking.
  • If you cancel you’re booking between 2 days to 7 days prior to the Journey date in your Booking, you will be entitled to a refund equivalent to 30% of the value of your booking.
  • If you cancel your booking on the same day or within 24 hours of the journey date, you will not be entitled to any refund.
  • At Linkage Cars discretion, a cancellation charge may be refunded on the basis that You re-book within 7 days, minus a £10 (Fifteen Pounds) administration charge. Only once the Journey is re-booked, the refund can be processed. However, Linkage Cars reserves the right to refuse a cancellation refund at any time.
    In the event that you do not wish to use the Services for any reason and do not cancel the Booking by contacting Linkage Cars, no refunds will be provided.
Illustrations, photographs or descriptions in our websites are intended as a guide only and the contents shall not be binding on us. Fares for all vehicles in relation to the service are subject to alteration without notice. Any clerical, typographical or accidental errors or omissions in any sales literature, quotation, price list, invoice or other document or information issued by us shall be subject to correction without any liability on our part. Generally, we use our own fleet to provide transfer services but we may use the services of our carefully selected taxi partner companies to provide services to clients if necessary.
Terms of Carriage
Linkage Cars prices are based on passengers being ready to travel at the booked time. Passengers must book their airport transfer in accordance with check in times and guidelines provided by their relevant airline. We won’t be liable for any costs incurred due to the client not allowing enough time to travel. You as the customer must leave adequate time for your travel and in doing so you must take into consideration any unforeseen circumstances such as traffic, road or tunnel closures, events taking place in or around the area you are due to be picked up, taken to or on route to your destination. Linkage Cars will have no responsibility or liability for any loss that may occur as a result of such unforeseen circumstances that we have no control over in the event that the car is late or the journey time exceeds than what was anticipated. Any estimated journey time quoted to you over the phone or via email through our booking lines should be regarded as a suggestion only and passengers must use their own initiative when booking taxis. Fares quoted are flat rates. Any diversions, additional set downs or pickups by the passengers will incur a charge dependent on actual distance. Linkage Cars will not accept any responsibility for loss or damage to luggage. Clients are responsible for ensuring that their luggage is loaded/unloaded at all times, if accompanying the luggage on the journey. We and/or our drivers have the right to refuse any client or to make the journey due to the client having excess luggage which would result in the vehicle being unsafe whilst in motion. Child seats are subject to availability. In the event where a suitable child seat or baby seat is not available, passengers will be notified immediately. Driver is under no obligation to fit the baby seat in the vehicle. The parent is responsible for the fitment as the Carriage Rules are against the driver involvement. Driver may stop for fuel where necessary. This is not a usual code of practice. However might be relevant considering underlying factors and circumstances of the day. The Company is under no obligation to compensate for any loss that customer may occur as a result of the time loss during the refueling process. In the event a customer wishes to be picked up from an Airport at a particular time rather than the flight arrival time, he/she must make this clear in the additional information column provided in the booking engine. They must specify they wish to be picked up whatever hours they deem necessary after the landing time of the flight. Unless this information is provided, the driver will enter the terminal 20-30 minutes after landing and any extra cost incurred as a breach of this clause will be payable by the customer.
General Applications
Linkage Cars shall not be liable to the client or be considered to be in breach of the Contract by reason of any delay in transfers and delivery or any failure to perform if the delay or failure was due to any cause beyond our reasonable control.
  • Act of nature, explosion, flood, tempest, fire or accident, volcanic ash clouds
  • War or threat of war, sabotage, insurrection, civil disturbance or requisition
  • Acts, restrictions, regulations, byelaws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority
  • Traffic accidents, traffic hold ups, traffic congestion, diversions, vehicle breakdown.
  • Strikes, lockouts or other industrial actions or trade disputes (whether involving employees of the service provider or of a third party);
  • Flight delays, flight cancellations
  • Power failure or breakdown in machinery including our dispatch computer systems and apps.
  • Subject as expressly provided in these Conditions, all warranties, conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by law.
The Contract shall be governed by the laws of England & Wales.
Additional Terms & ConditionsAccount Customers
Payment for Services

It is a condition of this agreement that invoices shall be paid in full within 10 working days of invoice print date. Should any invoice not be paid within 10 working days any outstanding invoices shall immediately become due and payable.

Credit Limit

At any time, the Company may set a limit on the total amount which may be outstanding as unpaid on the Customer’s account at any one time. The company may in its discretion refuse to provide the Services in the event of this limit being exceeded.

Account Number

The customer will be issued with an account number which must be quoted on all bookings. Notwithstanding the aforesaid, the Company does not accept any responsibility whatsoever when security account numbers are used by unauthorized personnel and/or for unauthorized purposes.


We do not have insurance for goods or property (of whatsoever nature) in transit and the Customer is advised to have such insurance as the Customer deems necessary for the carriage of goods and/or property by us.


Without prejudice to the foregoing provisions of this Agreement the Company shall not in any event be liable for any loss and/or damage howsoever arising including but not limited to liability arising from the acts, omissions or negligence of the Company and/or its employees and/or agents and arising otherwise howsoever unless the Customer has notified the Company (with reasonable particularity) as to the nature and extent of such loss or damage within 15 working days of the date upon which the same occurred.


Without prejudice to the Company’s rights hereunder, or arising otherwise howsoever, Linkage Cars reserves the right to exercise a lien over the Customers goods and/or property pending payment in full or outstanding invoices.

Resolution Of Disputes and Governing Law

The parties hereto submit to the exclusive jurisdiction of the Courts of England and Wales

Protecting Your Security

You agree that we may use Personal information provided by you in order to conduct appropriate anti-fraud checks. Personal Information that you provide may be disclosed to a credit reference, or fraud prevention agency, which may keep a record of that information.

All bookings are subject to these conditions. We reserve the right to revise these terms & conditions at any time without prior notice & at our sole discretion. Any revised terms and conditions will be posted on our websites and will come into effect immediately. Questions, comments and requests regarding our terms and conditions are welcomed and should be addressed to us via email only.


The Supplier reserves the right within its reasonable discretion to terminate the Trip, if You or Your party's conduct or behavior is disruptive in any way and/or affects your safety or that of the driver of the vehicle. Nor Linkage cars accepts liability for any extra costs incurred by You/or Your party as a result of the Supplier doing so.
Passengers are not permitted to take alcoholic drinks onto the vehicles for the purpose of consuming them during the Trip.
The Supplier further reserves the right to refuse carriage to any person who is thought to be under the influence of alcohol or drugs, passenger do not allow to eat any thin the car.


If You have any complaint in respect of the service provided by the Supplier, You agree to first contact the Supplier directly (by the phone or email) to resolve this with them within 24 hours of the Agreed Time.
If you are subsequently unable to resolve your complaint with the Supplier, you agree to notify Linkage cars thereof via the form on the Contact Us page or by email to info@linkagecars.com within 72 hours of the Agreed Time. In the event that You fail to do so, any claim You might otherwise have shall be invalidated.
If Linkage cars is then unable to resolve any claim You may have in respect of the service provided by the Supplier to the mutual satisfaction of You and the Supplier, Linkage cars shall be entitled to submit such claim to the determination of an independent third party selected by Linkage cars and You agree to be bound by the decision of such third party.